PARK & PINE

PRIVACY POLICY & SMS DISCLOSURE

Effective Date: September 30, 2026

Legal Entity: RLH Residential LLC doing business as Park & Pine

Physical Address: 243 West Park Avenue, Suite 102, Winter Park, FL 32789

1. Introduction

RLH Residential LLC d/b/a Park & Pine ("Park & Pine," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our services, or communicate with us via phone or text message (SMS).

2. Information We Collect

We collect personal information that you voluntarily provide to us when expressing interest in our services, requesting an estimate, or communicating with us directly:

  • Contact Information: Full name, physical address, email address, and phone number.

  • Service Details: Project requirements, property information, appointment details, and service history.

  • Communication Logs: Records and content of SMS text messages, emails, and phone conversations initiated by you or our team.

3. How We Use Your Information

We use the information collected primarily for operational and transactional purposes, including:

  • Service Delivery & Scheduling: Scheduling assessments, sending visit reminders, delivering estimates, and updating you on active residential projects.

  • Two-Way Client Communication: Responding to client inquiries, answering text messages, and managing ongoing customer support.

  • Promotions & Updates: Providing occasional promotional messages, new service announcements, or special updates (where consent has been provided).

4. Mobile Information Sharing Disclosure (TCR & Carrier Compliance)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, sold, rented, or traded under any circumstances.

5. SMS Opt-In, Opt-Out, and Help Instructions

  • Opt-In: By submitting your phone number via website contact form, service request, or intake document, you agree to receive transactional and operational text messages from Park & Pine.

  • Opt-Out (STOP): You may opt out of receiving SMS text messages at any time. Reply STOP to any text message received, or contact us directly via phone, email, or mail to request removal from our messaging roster.

  • Help (HELP): For help or support regarding text communications, reply HELP to any message or contact our office directly.

  • Carrier Rates & Frequency: Message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on project activity and communication needs.

6. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Contact Us

If you have questions about this Privacy Policy or wish to update your contact preferences, please contact: